Returning your purchase

If you would like to return or exchange your order, you are welcome to do so within 14 days of the date of delivery.

The product must be:

  • Unused
  • Still have its product tags/labels
  • Saleable condition.

Products showing signs of use or missing labels are considered non-returnable. 

You are responsible for return shipping charges, unless the item is:

  • Not what you ordered
  • Defective
  • Damaged due to shipping

note

When returning for whatever reason, please notify us immediately and we will provide you with the address details for the parcel to be returned to or make arrangements to collect if the item was damaged, faulty or not what you ordered.

Receiving a refund

Dependent on which of our two payment options you used:

REFUNDS for Payfast transactions may take up to 7 days.

REFUNDS for direct EFT will be processed within 1 day.